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Privacy Policy

Tradevolo Privacy Policy

Effective Date: July 29, 2026

1. Introduction

Welcome to Tradevolo ("Tradevolo," "we," "us," or "our"). This Privacy Policy explains how we collect, use, store, share, and protect personal and business information when you visit tradevolo.com, submit an enquiry, communicate with us, or engage our business-to-business sourcing and export services (collectively, the "Services").

By using our Services, you acknowledge the information practices described in this Privacy Policy. Where consent is required by applicable law, we will request it separately.

2. Information We Collect

We collect information reasonably necessary to respond to enquiries, provide sourcing and export Services, maintain security, and meet business or legal requirements. This information may include:

A. Information You Provide to Us:

  • Business and Representative Information: When you submit an enquiry or work with us, we may collect your company name, industry, business address, country, and relevant registration or tax information. We may also collect representative details such as name, job title, business email address, and phone number.
  • Verification Information (KYC/B): To comply with international trade laws and prevent fraud (Know Your Customer/Business), we may collect verification documents. This can include copies of business registration certificates, trade licenses, and government-issued identification for key company directors or representatives.
  • Transaction and Logistics Information: We collect records of orders, purchase agreements, invoices, payment records, and shipping details, including bills of lading, packing lists, and customs documentation.
  • Communications: We store information you provide when you contact our support team, respond to surveys, or otherwise communicate with us.

B. Information We Collect Automatically:

  • Technical and Usage Data: We may automatically collect information about interactions with our website and Services, such as IP address, device type, browser information, pages visited, referral information, and session activity. We use this information for security, troubleshooting, analytics, and service improvement.
  • Cookies and Tracking Technologies: We use cookies and similar technologies for essential website functions, preferences, security, and analytics. Where required, we request consent for non-essential technologies. You can also manage cookies through our cookie controls or your browser settings.

C. Information From Third Parties:

  • Credit & Verification Services: We may receive information from third-party credit bureaus or identity verification services to assess risk and verify the legitimacy of a business.
  • Logistics and Financial Partners: We may receive transaction or shipping updates from our payment processors, freight forwarders, and customs brokers.

3. How We Use Your Information

We use the information we collect for the following core purposes:

  • To Provide and Facilitate Services: To respond to enquiries, assess sourcing requirements, identify suitable suppliers, prepare quotations, coordinate samples or production, manage documentation, and arrange logistics or shipment support.
  • To Process Payments: To manage invoices, process payments, and coordinate with financial institutions for secure B2B transactions.
  • For Security and Fraud Prevention: To verify business information where appropriate, protect accounts and communications, investigate misuse, and reduce fraud or security risks.
  • To Comply with Legal Obligations: To adhere to customs regulations, international trade laws, tax requirements, and respond to lawful requests from authorities.
  • For Communication: To send you transaction updates, support messages, security alerts, and information about our services. You can opt-out of non-essential marketing communications.
  • To Improve Our Services: To analyze website usage, enquiries, service performance, and feedback so we can improve functionality, security, and customer experience.

4. How We Share Your Information

We do not sell or rent your business or personal information. We share information only when necessary to facilitate trade, under the following circumstances:

  • With Manufacturers and Suppliers: Where necessary to assess or fulfil your request, we may share relevant specifications, quantities, destination details, and business contact information with potential or selected manufacturers and suppliers. We limit sharing to information reasonably needed for the sourcing or export process.
  • With Service Providers: We may share information with providers that support our operations, such as website hosting, email, analytics, payment, logistics, freight, customs, professional advisory, and technology providers. We require providers to handle information consistently with applicable contractual and legal obligations.
  • For Legal Requirements: We may disclose information if required by law, regulation, subpoena, or other legal process to comply with our legal obligations in the jurisdictions we operate.
  • During Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of the business assets.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, disclosure, alteration, or loss. Safeguards may include access controls, secure service providers, encrypted transmission where supported, and account-security measures. No internet transmission or storage method is completely secure, so we cannot guarantee absolute security.

6. Data Retention

We retain information for as long as reasonably necessary to respond to enquiries, provide Services, maintain business and transaction records, resolve disputes, enforce agreements, and meet tax, accounting, customs, sanctions, or other legal obligations. Retention periods vary according to the type of information and applicable requirements.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:

  • Access, Update, or Correct your personal and business information through your account settings.
  • Request Deletion of your information, subject to our legal and contractual retention obligations.
  • Object to or Restrict certain processing activities.
  • Withdraw Consent for marketing communications at any time.

To exercise these rights, please contact us using the details provided below.

8. International Data Transfers

Because Tradevolo supports international sourcing and export activities and uses service providers that may operate in different countries, information may be processed outside your country. Where applicable, we use reasonable contractual, organizational, or other lawful safeguards for international transfers.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, technology, or legal obligations. We will post the revised policy on this website and update the Effective Date. Where required by law, we will provide additional notice.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:


Tradevolo 

Address: 458/A, Road 6, Avenue 7, Mirpur DOHS, Dhaka, Bangladesh 

Email: [email protected]