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Privacy Policy

Tradevolo Privacy Policy

Effective Date: September 17, 2025

1. Introduction

Welcome to Tradevolo ("Tradevolo," "we," "us," or "our"). We are dedicated to building a trusted global trade environment by protecting the privacy and security of our partners' information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, platform, and related services designed to facilitate business-to-business (B2B) sourcing and exporting (collectively, the "Services").

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your information as described in this Privacy Policy and our Terms of Service.

2. Information We Collect

We collect information necessary to facilitate international trade and provide a secure, reliable platform. This information includes:

A. Information You Provide to Us:

  • Business and Representative Information: When you register your company, we collect your company name, business registration details, tax identification numbers, industry, and physical address. We also collect contact information for your representatives, such as their full name, job title, corporate email address, and phone number.
  • Verification Information (KYC/B): To comply with international trade laws and prevent fraud (Know Your Customer/Business), we may collect verification documents. This can include copies of business registration certificates, trade licenses, and government-issued identification for key company directors or representatives.
  • Transaction and Logistics Information: We collect records of orders, purchase agreements, invoices, payment records, and shipping details, including bills of lading, packing lists, and customs documentation.
  • Communications: We store information you provide when you contact our support team, respond to surveys, or otherwise communicate with us.

B. Information We Collect Automatically:

  • Technical and Usage Data: We automatically collect information about your interactions with our Services, such as your IP address, device type, browser information, pages visited, and session duration. This helps us improve platform performance and security.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your user experience, analyze platform traffic, and customize content. You can manage your cookie preferences through your browser settings.

C. Information From Third Parties:

  • Credit & Verification Services: We may receive information from third-party credit bureaus or identity verification services to assess risk and verify the legitimacy of a business.
  • Logistics and Financial Partners: We may receive transaction or shipping updates from our payment processors, freight forwarders, and customs brokers.

3. How We Use Your Information

We use the information we collect for the following core purposes:

  • To Provide and Facilitate Services: To create your business account, facilitate trade transactions between buyers and sellers, process orders, and arrange logistics and shipping.
  • To Process Payments: To manage invoices, process payments, and coordinate with financial institutions for secure B2B transactions.
  • For Security and Fraud Prevention: To verify business identities, protect against fraudulent activities, and ensure the integrity of our trading platform.
  • To Comply with Legal Obligations: To adhere to customs regulations, international trade laws, tax requirements, and respond to lawful requests from authorities.
  • For Communication: To send you transaction updates, support messages, security alerts, and information about our services. You can opt-out of non-essential marketing communications.
  • To Improve Our Platform: To analyze usage trends and feedback to enhance the functionality, performance, and user experience of our Services.

4. How We Share Your Information

We do not sell or rent your business or personal information. We share information only when necessary to facilitate trade, under the following circumstances:

  • With Your Trading Partner: We share necessary information (e.g., company name, contact details, shipping address) with the other party in your transaction to fulfill the order.
  • With Service Providers: We share information with essential third-party partners who support our operations. This includes logistics partners (freight forwarders, shipping lines), customs brokers, payment processors, and cloud technology providers. These partners are contractually bound to safeguard your data.
  • For Legal Requirements: We may disclose information if required by law, regulation, subpoena, or other legal process to comply with our legal obligations in the jurisdictions we operate.
  • During Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of the business assets.

5. Data Security

We implement appropriate administrative, technical, and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your business account is active and for a period thereafter as necessary to fulfill the purposes outlined in this policy. We are also required to retain transactional and business data for extended periods to comply with financial, tax, and international trade laws.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:

  • Access, Update, or Correct your personal and business information through your account settings.
  • Request Deletion of your information, subject to our legal and contractual retention obligations.
  • Object to or Restrict certain processing activities.
  • Withdraw Consent for marketing communications at any time.

To exercise these rights, please contact us using the details provided below.

8. International Data Transfers

As a global trade platform, our Services inherently involve the transfer of information across international borders. Your information may be processed and stored in countries outside of your own. We ensure such transfers are conducted with appropriate legal safeguards, such as Standard Contractual Clauses, to protect your data.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on our platform and updating the "Effective Date."

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:


Tradevolo 

Address: 458/A, Road 6, Avenue 7, Mirpur DOHS, Dhaka, Bangladesh 

Email: support@tradevolo.com